This is what happens when people have genuine emotion

This-is-what-happens-when-people-have-genuine-emotion

There IS a secret ingredient to mixing up a brew of remarkable customer experiences. And it's not just about your service strategy.And it's not just about the theory of customer behaviour.And it's not about "smile training" and how to overcome objections.So much is being written about how to build an effective customer experience strategy. In fact, advice and direction is raining down on organiz ...

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Why should you say NO! to the crap you produce?

Why-should-you-say-NO!-to-the-crap-you-produce?

If your new strategy development process does not deal with the CRAP you need to eliminate, it will surely fail.There is no way you can renew your strategic direction, target new customers and re-vector your competitive claim if you continue to do things that were part of your old plan. You simply do not have sufficient resources and bandwidth to do it all, and even if you did, the past will crea ...

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What happens when you get sales fast and easy?

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Traditional strategic planning methodology is all screwed up.  First, it is woefully inadequate in terms of creating unique competitive advantage. The tools to define how one organization is different from their competition in a remarkable way are not provided to strategy developers.In fact the question is never asked. The conversation is replete with how to gain a market advantage but it never e ...

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How to accelerate your organization to the highest level

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If you feel your organization is hovering above the same level of performance year after year, try these 10 breakaway actions.They will give you new life.1. Renew your strategy every year if you want to avoid it becoming stale. Never assume that what got you to your present point will work going forward. Environmental conditions change; an organization's strategy must as well.2. Focus your time ...

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This what happens when you plan way too much

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We spend far too much time planning what we intend to do as an organization and not enough time figuring out how we will get there. The challenge is expressed a number of ways but I think Peter Drucker nailed it when he said "The biggest challenge for most businesses is executing well - not devising helium-filled plans for reaching the next level."How true. But this has been said over and over fo ...

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Why is best in class really not very helpful?

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I am not a fan of benchmarking.The practice of picking "best in class" and trying to copy what they do (a "best practice") in hopes that whatever benefits they realize will fall to you is a risky business.Here are a few questions I have for those who choose to "follow the leader".Who decides who is best in class? So-called (and often self proclaimed) experts in a particular organizational function ...

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The simple choice that amazing startup leaders make

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Peter Drucker said of leadership: "Most leaders don't need to learn what to do. They need to learn what to stop."The same can be said of effective strategy creation It's not just about what you take on as a new direction, its more about what you do to terminate your old ways that are no longer relevant.And that includes deciding the customers you intend to serve - "the WHO" - and those you choos ...

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12 reasons why following the lean startup method is not enough

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Are you struggling to get your startup working? Are you thinking of starting your own company and not sure if you have what it takes? Or, are you looking for the next best tactic in business, that will get your startup to move to the next level? There are many resources on how to start a business. Tactics, ideas and everything necessary to give you the perfect game plan to start the next billion- ...

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The simple secret to a successful career

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For those of you who remember your philosophy courses, here's a syllogism which is undeniably true.Individuals who step outside the rules of compliance get noticed,People who get noticed typically have more opportunities than those who are invisible to those around and above them,Ergo if you are non- compliant with the rule system of the day, you will get more chances to succeed.An organization is ...

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6 exciting ways a leader can engage every employee

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ROY OSINGMuch has been written on how organizations can engage their employees more successfully and create a competitive advantage. The advice offered tends to be of a program nature: company-wide initiatives promulgated from above that all functions "down below" are expected to participate in. My 33+ years of leadership experience suggests a different way of looking at how to "hook" ever ...

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