Anger can be turned into adulation; pissed off can be transformed into hugs — Roy, unbelievable In the world of an organization, this fact is huge because, however unintended, customers get screwed over from time to time. There are two actions that every organization should take given this eventuality. Make it easy First, ensure internal systems, rules and procedures are designed to make it eas

The entrepreneur’s dream is to launch THE new product idea that will ‘change the world’.Aspirations, however, must be tempered by the reality that less than half of startups survive five years; the kill rate is high — Roy, realistAt the heart of whether or not the entrepreneur survives is the nature of the idea itself, the problem it solves and how it compares to other ideas and solutions

I’m a huge football fan (soccer to you North Americans) and live to sing ‘You’ll Never Walk Alone’ at the beginning of a football match and watch the Reds put me through agony every game they play.In last year’s Champions League, the Reds defeated Bayern Munich 3-1 in a match to earn the right to progress to the quarter finals.Of course the Liverpool media were all over the win, and a co

If you’re like the next guy, you have some serious thinking to do. There may be pressure to fit in and conform with others, but the consequences can be deadly; it’s simply not the place to be if you are looking for a successful and rewarding career.When you are ok with blending in with the person next to you are committing the following mortal sins.You become wallpaperWallpaper is background;

There is still no reason why such evaluation should take place. Perhaps it is to help each individual know how others perceive them. May be it is a fun exercise to do. Some of the reviews might be biased and not accurate. Hard to say. Irrespective what the outcome is, collecting data will always give new insights. And the end of the review my goal is to have answers to the below questions.What mak

How many people go to Google to find a template to follow for something? It could be for a résumé, a business plan, a job application or a flowchart for anything.Any common requirement that can be programmed and replicated ends up in some sort of template format and made available for everyone to use.Boilerplates make it easy for the person using it (follow the format; don’t think; stay within